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EFFECT OF EXPECTATION AND DISCONFIRMATION ON POSTEXPOSURE PRODUCT EVALUATIONS - ALTERNATIVE INTERPRETATION
被引:846
作者
:
OLIVER, RL
论文数:
0
引用数:
0
h-index:
0
机构:
UNIV KENTUCKY,DEPT BUSINESS ADM,LEXINGTON,KY 40506
UNIV KENTUCKY,DEPT BUSINESS ADM,LEXINGTON,KY 40506
OLIVER, RL
[
1
]
机构
:
[1]
UNIV KENTUCKY,DEPT BUSINESS ADM,LEXINGTON,KY 40506
来源
:
JOURNAL OF APPLIED PSYCHOLOGY
|
1977年
/ 62卷
/ 04期
关键词
:
D O I
:
10.1037/0021-9010.62.4.480
中图分类号
:
B849 [应用心理学];
学科分类号
:
040203 ;
摘要
:
引用
收藏
页码:480 / 486
页数:7
相关论文
共 10 条
[1]
CONSUMER DISSATISFACTION - EFFECT OF DISCONFIRMED EXPECTANCY ON PERCEIVED PRODUCT PERFORMANCE
ANDERSON, RE
论文数:
0
引用数:
0
h-index:
0
机构:
OLD DOMINION UNIV,NORFOLK,VA 23508
OLD DOMINION UNIV,NORFOLK,VA 23508
ANDERSON, RE
[J].
JOURNAL OF MARKETING RESEARCH,
1973,
10
(01)
: 38
-
44
[2]
AN EXPERIMENTAL-STUDY OF CUSTOMER EFFORT, EXPECTATION, AND SATISFACTION
CARDOZO, RN
论文数:
0
引用数:
0
h-index:
0
CARDOZO, RN
[J].
JOURNAL OF MARKETING RESEARCH,
1965,
2
(03)
: 244
-
249
[3]
DISSONANCE MODEL IN POST-DECISION PRODUCT EVALUATION
COHEN, JB
论文数:
0
引用数:
0
h-index:
0
机构:
UNIV ILLINOIS,URBANA,IL
COHEN, JB
GOLDBERG, ME
论文数:
0
引用数:
0
h-index:
0
机构:
UNIV ILLINOIS,URBANA,IL
GOLDBERG, ME
[J].
JOURNAL OF MARKETING RESEARCH,
1970,
7
(03)
: 315
-
321
[4]
Festinger L., 1957, THEORY COGNITIVE DIS
[5]
LORD FM, 1962, PROBLEMS MEASURING C
[6]
CONSUMER EXPECTATIONS, PRODUCT PERFORMANCE, AND PERCEIVED PRODUCT QUALITY
OLSHAVSKY, RW
论文数:
0
引用数:
0
h-index:
0
机构:
INDIANA UNIV, BLOOMINGTON, IN 47401 USA
OLSHAVSKY, RW
MILLER, JA
论文数:
0
引用数:
0
h-index:
0
机构:
INDIANA UNIV, BLOOMINGTON, IN 47401 USA
MILLER, JA
[J].
JOURNAL OF MARKETING RESEARCH,
1972,
9
(01)
: 19
-
21
[7]
OLSON JC, 1976, 6TH P ANN C ASS CONS, V3, P168
[8]
CONCERNING LEAST SQUARES ANALYSIS OF EXPERIMENTAL DATA
OVERALL, JE
论文数:
0
引用数:
0
h-index:
0
机构:
U. Texas, Medical Branch, Galveston
OVERALL, JE
SPIEGEL, DK
论文数:
0
引用数:
0
h-index:
0
机构:
U. Texas, Medical Branch, Galveston
SPIEGEL, DK
[J].
PSYCHOLOGICAL BULLETIN,
1969,
72
(05)
: 311
-
&
[9]
Sherif M., 1961, SOCIAL JUDGMENT ASSI
[10]
EXPECTANCY, FEEDBACK, AND DISCONFIRMATION AS INDEPENDENT FACTORS IN OUTCOME SATISFACTION
WEAVER, D
论文数:
0
引用数:
0
h-index:
0
机构:
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
WEAVER, D
BRICKMAN, P
论文数:
0
引用数:
0
h-index:
0
机构:
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
BRICKMAN, P
[J].
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY,
1974,
30
(03)
: 420
-
428
←
1
→
共 10 条
[1]
CONSUMER DISSATISFACTION - EFFECT OF DISCONFIRMED EXPECTANCY ON PERCEIVED PRODUCT PERFORMANCE
ANDERSON, RE
论文数:
0
引用数:
0
h-index:
0
机构:
OLD DOMINION UNIV,NORFOLK,VA 23508
OLD DOMINION UNIV,NORFOLK,VA 23508
ANDERSON, RE
[J].
JOURNAL OF MARKETING RESEARCH,
1973,
10
(01)
: 38
-
44
[2]
AN EXPERIMENTAL-STUDY OF CUSTOMER EFFORT, EXPECTATION, AND SATISFACTION
CARDOZO, RN
论文数:
0
引用数:
0
h-index:
0
CARDOZO, RN
[J].
JOURNAL OF MARKETING RESEARCH,
1965,
2
(03)
: 244
-
249
[3]
DISSONANCE MODEL IN POST-DECISION PRODUCT EVALUATION
COHEN, JB
论文数:
0
引用数:
0
h-index:
0
机构:
UNIV ILLINOIS,URBANA,IL
COHEN, JB
GOLDBERG, ME
论文数:
0
引用数:
0
h-index:
0
机构:
UNIV ILLINOIS,URBANA,IL
GOLDBERG, ME
[J].
JOURNAL OF MARKETING RESEARCH,
1970,
7
(03)
: 315
-
321
[4]
Festinger L., 1957, THEORY COGNITIVE DIS
[5]
LORD FM, 1962, PROBLEMS MEASURING C
[6]
CONSUMER EXPECTATIONS, PRODUCT PERFORMANCE, AND PERCEIVED PRODUCT QUALITY
OLSHAVSKY, RW
论文数:
0
引用数:
0
h-index:
0
机构:
INDIANA UNIV, BLOOMINGTON, IN 47401 USA
OLSHAVSKY, RW
MILLER, JA
论文数:
0
引用数:
0
h-index:
0
机构:
INDIANA UNIV, BLOOMINGTON, IN 47401 USA
MILLER, JA
[J].
JOURNAL OF MARKETING RESEARCH,
1972,
9
(01)
: 19
-
21
[7]
OLSON JC, 1976, 6TH P ANN C ASS CONS, V3, P168
[8]
CONCERNING LEAST SQUARES ANALYSIS OF EXPERIMENTAL DATA
OVERALL, JE
论文数:
0
引用数:
0
h-index:
0
机构:
U. Texas, Medical Branch, Galveston
OVERALL, JE
SPIEGEL, DK
论文数:
0
引用数:
0
h-index:
0
机构:
U. Texas, Medical Branch, Galveston
SPIEGEL, DK
[J].
PSYCHOLOGICAL BULLETIN,
1969,
72
(05)
: 311
-
&
[9]
Sherif M., 1961, SOCIAL JUDGMENT ASSI
[10]
EXPECTANCY, FEEDBACK, AND DISCONFIRMATION AS INDEPENDENT FACTORS IN OUTCOME SATISFACTION
WEAVER, D
论文数:
0
引用数:
0
h-index:
0
机构:
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
WEAVER, D
BRICKMAN, P
论文数:
0
引用数:
0
h-index:
0
机构:
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
NORTHWESTERN UNIV,DEPT PSYCHOL,EVANSTON,IL 60201
BRICKMAN, P
[J].
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY,
1974,
30
(03)
: 420
-
428
←
1
→