国外旅游质量研究进展与启示

被引：10

作者：

刘嘉毅 ^{[1
,2
]}

夏鑫 ^{[2
]}

机构：

[1] 湖南科技大学

[2] 不详

来源：

经济问题探索 | 2012年 / 10期

关键词：

旅游质量; 服务质量; 研究进展;

D O I：

暂无

中图分类号：

F591 [世界旅游事业];

学科分类号：

摘要：

旅游质量是旅游企业、旅游目的地、地区与国家旅游产业赢得竞争优势的源泉。文章通过对国外旅游质量相关文献进行梳理,发现研究内容聚焦于旅游质量的定义、维度、测度与质量证书,旅游质量与价格以及品牌的关系,旅游质量对消费者的影响,旅游质量对旅游企业与旅游目的地的影响,旅游质量提升路径等七个领域。基于国外研究现状,本文也提出了三个未来研究方向,以期为国内相关研究提供借鉴。

引用

页码：100 / 106

页数：7

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