共 13 条
[4]
问卷统计分析实务[M]. 重庆大学出版社 , 吴明隆, 2009
[5]
结构方程模型[M]. 重庆大学出版社 , 吴明隆, 2009
[6]
顾客满意度测评[M]. 上海科学技术出版社 , 上海质量管理科学研究院编著, 2001
[7]
Tourists’ satisfaction, recommendation and revisiting Singapore[J] . Tak Kee Hui,David Wan,Alvin Ho.Tourism Management . 2006 (4)
[8]
The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector[J] . Ignacio A. Rodríguez del Bosque,Héctor San Martín,Jesús Collado.Tourism Management . 2005 (3)
[9]
Korea’s destination image formed by the 2002 World Cup[J] . Choong-Ki Lee.Annals of Tourism Research . 2005 (4)
[10]
Customer satisfaction with services: putting perceived value into the equation[J] . Gordon H.G. McDougall,Terrence Levesque.Journal of Services Marketing . 2000 (5)