Measuring the impact of buying behaviour on customer satisfaction

被引：3

作者：

Kristensen, K

Martensen, A

Gronholdt, L

机构：

[1] Aarhus Sch Business, Dept Informat Sci, DK-8210 Aarhus V, Denmark

[2] Copenhagen Business Sch, Dept Mkt, DK-2200 Copenhagen N, Denmark

来源：

TOTAL QUALITY MANAGEMENT | 1999年 / 10卷 / 4-5期

关键词：

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

引用

页码：S602 / S614

页数：13

共 30 条

[1]

Andersen ST, 1993, VEG HIST ARCHAEOBOT, V2, P125

[2] CONSUMER DISSATISFACTION - EFFECT OF DISCONFIRMED EXPECTANCY ON PERCEIVED PRODUCT PERFORMANCE [J].

ANDERSON, RE .

JOURNAL OF MARKETING RESEARCH, 1973, 10 (01) :38-44

[3]

[Anonymous], 1991, REV MARKETING

[4] SELECTED DETERMINANTS OF CONSUMER SATISFACTION AND COMPLAINT REPORTS [J].

BEARDEN, WO ;

TEEL, JE .

JOURNAL OF MARKETING RESEARCH, 1983, 20 (01) :21-28

[5]

CARMAN JM, 1990, J RETAILING, V66, P33

[6] AN INVESTIGATION INTO THE DETERMINANTS OF CUSTOMER SATISFACTION [J].

CHURCHILL, GA ;

SURPRENANT, C .

JOURNAL OF MARKETING RESEARCH, 1982, 19 (04) :491-504

[7] MEASURING SERVICE QUALITY - A REEXAMINATION AND EXTENSION [J].

CRONIN, JJ ;

TAYLOR, SA .

JOURNAL OF MARKETING, 1992, 56 (03) :55-68

[8]

ECSI Technical Committee, 1998, Report prepared for the ECSI Steering Committee

[9] 2 STRUCTURAL EQUATION MODELS - LISREL AND PLS APPLIED TO CONSUMER EXIT-VOICE THEORY [J].

FORNELL, C ;

BOOKSTEIN, FL .

JOURNAL OF MARKETING RESEARCH, 1982, 19 (04) :440-452

[10] A NATIONAL CUSTOMER SATISFACTION BAROMETER - THE SWEDISH EXPERIENCE [J].

FORNELL, C .

JOURNAL OF MARKETING, 1992, 56 (01) :6-21

← 1 2 3 →