Restaurant servers influence tipping behavior

被引：42

作者：

Davis, SF ^{[1
]}

Schrader, B ^{[1
]}

Richardson, TR ^{[1
]}

Kring, JP ^{[1
]}

Kieffer, JC ^{[1
]}

机构：

[1] Emporia State Univ, Dept Psychol & Special Educ, Emporia, KS 66801 USA

来源：

PSYCHOLOGICAL REPORTS | 1998年 / 83卷 / 01期

关键词：

D O I：

10.2466/PR0.83.5.223-226

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

12 waiters and waitresses from a small Midwestern town and 16 waiters and waitresses from a large urban area participated in an experiment to assess whether larger tips were given when they stood erect or squatted when laking orders. Using an A-B-A-B research design, wailers and waitresses alternately stood and squat led for a 4-wk. period while taking orders at lunch and dinner. The research was conducted in moderately priced, family-style restaurants. Analysis indicated that significantly higher tips were given (a) at dinner than lunch, (b) in the urban area, (c) to female servers, and (d) when the server squatted.

引用

页码：223 / 226

页数：4

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