A different time, a different country: An instrument for measuring service quality in Singapore's polytechnic libraries

被引:2
作者
Calvert, PJ [1 ]
机构
[1] Victoria Univ Wellington, Sch Commun & Informat Management, Wellington, New Zealand
关键词
D O I
10.1016/S0099-1333(98)90106-9
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 [信息资源管理]; 120501 [图书馆学];
摘要
An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation.
引用
收藏
页码:296 / 303
页数:8
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