User experience, satisfaction, and continual usage intention of IT

被引：233

作者：

Deng, Liqiong ^{[1
]}

Turner, Douglas E. ^{[1
]}

Gehling, Robert ^{[2
]}

Prince, Brad ^{[1
]}

机构：

[1] Univ W Georgia, Richards Coll Business, Carrollton, GA 30118 USA

[2] Auburn Univ, Sch Business, Montgomery, AL 36117 USA

来源：

EUROPEAN JOURNAL OF INFORMATION SYSTEMS | 2010年 / 19卷 / 01期

关键词：

cognitive absorption; perceived utilitarian performance; perceived hedonic performance; expectation disconfirmation; IT satisfaction; continual usage intention; INFORMATION-SYSTEMS; INTRINSIC MOTIVATION; SUPPRESSOR VARIABLES; PERCEIVED EASE; WEB SITE; FLOW; DETERMINANTS; ACCEPTANCE; MODEL; CONSUMPTION;

D O I：

10.1057/ejis.2009.50

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The purpose of this paper is to develop and test a research model that investigates the effects of user experience with information technology (IT) on user satisfaction with and continual usage intention of the technology. The research model uses the concept of cognitive absorption (CA) to conceptualize the optimal holistic experience that users feel when using IT. A set of hypotheses are proposed regarding the direct and indirect effects of CA on user satisfaction through the perceived utilitarian and hedonic performance and expectation disconfirmation of IT. An online survey was conducted to test the model and its associated hypotheses. The results provided support for the hypothesized effects of CA and indicated its importance for the formation of post-adoption satisfaction and continuance intention with IT. European Journal of Information Systems (2010) 19, 60-75. doi:10.1057/ejis.2009.50; published online 26 January 2010

引用

页码：60 / 75

页数：16

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