A FIELD-STUDY OF CAUSAL INFERENCES AND CONSUMER REACTION - THE VIEW FROM THE AIRPORT

被引：393

作者：

FOLKES, VS ^{[1
]}

KOLETSKY, S ^{[1
]}

GRAHAM, JL ^{[1
]}

机构：

[1] MORGAN STANLEY & CO INC,NEW YORK,NY 10020

来源：

JOURNAL OF CONSUMER RESEARCH | 1987年 / 13卷 / 04期

关键词：

D O I：

10.1086/209086

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

收藏

页码：534 / 539

页数：6

相关论文

共 21 条

[1] STUDIES ON ANGER AND AGGRESSION - IMPLICATIONS FOR THEORIES OF EMOTION
AVERILL, JR
[J]. AMERICAN PSYCHOLOGIST, 1983, 38 (11) : 1145 - 1160
[2] BETTMAN JR, 1979, INFORMATION PROCESSI
[3] MODELS OF HELPING AND COPING
BRICKMAN, P
RABINOWITZ, VC
KARUZA, J
COATES, D
COHN, E
KIDDER, L
[J]. AMERICAN PSYCHOLOGIST, 1982, 37 (04) : 368 - 384
[4] BROWN J, 1984, J EDUC PSYCHOL, V76, P146
[5] AN INVESTIGATION INTO THE DETERMINANTS OF CUSTOMER SATISFACTION
CHURCHILL, GA
SURPRENANT, C
[J]. JOURNAL OF MARKETING RESEARCH, 1982, 19 (04) : 491 - 504
[6] CURREN MT, 1987, IN PRESS PSYCHOL MAR, V4
[7] CONSUMER REACTIONS TO PRODUCT FAILURE - AN ATTRIBUTIONAL APPROACH
FOLKES, VS
[J]. JOURNAL OF CONSUMER RESEARCH, 1984, 10 (04) : 398 - 409
[8] INTUITIVE PSYCHOLOGIST OR INTUITIVE LAWYER - ALTERNATIVE MODELS OF THE ATTRIBUTION PROCESS
HAMILTON, VL
[J]. JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1980, 39 (05) : 767 - 772
[9] THOUGHTS ON THE RELATIONS BETWEEN EMOTION AND COGNITION
LAZARUS, RS
[J]. AMERICAN PSYCHOLOGIST, 1982, 37 (09) : 1019 - 1024
[10] Mandler G., 1975, MIND EMOTION