THE IMPORTANCE OF DISTRIBUTOR TRAINING AT CATERPILLAR

被引:19
作者
CAVUSGIL, ST
机构
关键词
D O I
10.1016/0019-8501(90)90022-N
中图分类号
F [经济];
学科分类号
02 ;
摘要
Independent dealers are extremely important to many industrial manufacturers. They play an especially critical role in international channels where the manufacturer-dealer partnership becomes essential. Taking Caterpillar, Inc., as a case study this article highlights the importance of dealer training by the manufacturer. A comprehensive discussion of training issues is offered, along with insights from the experience of Caterpillar in implementing its Sales Team Development System. © 1990.
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页码:1 / 9
页数:9
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