Managing process knowledge for decision support

被引：23

作者：

Balasubramanian, P

Nochur, K

Henderson, JC

Kwan, MM

机构：

[1] Boston Univ, Sch Management, Dept Informat Syst, Boston, MA 02215 USA

[2] Vidya Technol, Riverside Technol Ctr, Cambridge, MA 02139 USA

来源：

DECISION SUPPORT SYSTEMS | 1999年 / 27卷 / 1-2期

关键词：

decision support; knowledge management; strategy;

D O I：

10.1016/S0167-9236(99)00041-X

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

In this paper we describe a technique for modeling and implementing process knowledge within an organization. We begin by presenting a framework (Knowledge Mill) for describing the knowledge management process. Later, we elaborate on one aspect of the process - classification. In particular, we describe a goal-oriented modeling schema for capturing and organizing knowledge during the decision-making process. A patented tool (ThoughtFlow(TM)) that supports the application of the goal-oriented schema is also described. In addition, a case study of using the framework and tool in a strategy deployment process, within the IT organization of a large company, is presented. (C) 1999 Elsevier Science B.V. All rights reserved.

引用

页码：145 / 162

页数：18

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