POSTCOMPLAINT PROCESSES - FROM ORGANIZATIONAL RESPONSE TO REPURCHASE BEHAVIOR

被引：55

作者：

GILLY, MC

机构：

来源：

JOURNAL OF CONSUMER AFFAIRS | 1987年 / 21卷 / 02期

关键词：

D O I：

10.1111/j.1745-6606.1987.tb00204.x

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

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页码：293 / 313

页数：21

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