EQUITY AND DISCONFIRMATION PERCEPTIONS AS INFLUENCES ON MERCHANT AND PRODUCT SATISFACTION

[11] SELECTED DETERMINANTS OF CONSUMER SATISFACTION AND COMPLAINT REPORTS [J]. JOURNAL OF MARKETING RESEARCH, 1983, 20 (01) : 21 - 28

[12] BENTLER PM, 1980, PSYCHOL BULL, V88, P588, DOI 10.1037/0033-2909.107.2.238

[13] Berscheid E., 1978, INTERPERSONAL ATTRAC

[14] THE MODERATING IMPACT OF SEX ON THE EQUITY SATISFACTION RELATIONSHIP - A FIELD-STUDY [J]. JOURNAL OF APPLIED PSYCHOLOGY, 1986, 71 (04) : 585 - 590

[15] BROWNE J, 1973, USED CAR GAME SOCIOL

[16] CAMERER CF, 1983, EQUITY THEORY PSYCHO, P295

[17] AN INVESTIGATION INTO THE DETERMINANTS OF CUSTOMER SATISFACTION [J]. JOURNAL OF MARKETING RESEARCH, 1982, 19 (04) : 491 - 504

[18] MULTIDIMENSIONAL INPUT IN EQUITY THEORY [J]. JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1979, 37 (06) : 879 - 896

[19] Fisk R. P., 1982, CONCEPTUAL EMPIRICAL, P9

[20] FISK RP, 1985, ADV CONSUM RES, V12, P340

[11] SELECTED DETERMINANTS OF CONSUMER SATISFACTION AND COMPLAINT REPORTS [J]. JOURNAL OF MARKETING RESEARCH, 1983, 20 (01) : 21 - 28

[12] BENTLER PM, 1980, PSYCHOL BULL, V88, P588, DOI 10.1037/0033-2909.107.2.238

[13] Berscheid E., 1978, INTERPERSONAL ATTRAC

[14] THE MODERATING IMPACT OF SEX ON THE EQUITY SATISFACTION RELATIONSHIP - A FIELD-STUDY [J]. JOURNAL OF APPLIED PSYCHOLOGY, 1986, 71 (04) : 585 - 590

[15] BROWNE J, 1973, USED CAR GAME SOCIOL

[16] CAMERER CF, 1983, EQUITY THEORY PSYCHO, P295

[17] AN INVESTIGATION INTO THE DETERMINANTS OF CUSTOMER SATISFACTION [J]. JOURNAL OF MARKETING RESEARCH, 1982, 19 (04) : 491 - 504

[18] MULTIDIMENSIONAL INPUT IN EQUITY THEORY [J]. JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1979, 37 (06) : 879 - 896

[19] Fisk R. P., 1982, CONCEPTUAL EMPIRICAL, P9

[20] FISK RP, 1985, ADV CONSUM RES, V12, P340