MODERATING DISCONFIRMATION OF EXPECTATIONS THROUGH THE USE OF 2-SIDED APPEALS - A LONGITUDINAL APPROACH

被引:14
作者
KAMINS, MA [1 ]
ASSAEL, H [1 ]
机构
[1] NYU, NEW YORK, NY 10003 USA
关键词
D O I
10.1016/0167-4870(87)90022-5
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:237 / 253
页数:17
相关论文
共 33 条
[1]   CONSUMER DISSATISFACTION - EFFECT OF DISCONFIRMED EXPECTANCY ON PERCEIVED PRODUCT PERFORMANCE [J].
ANDERSON, RE .
JOURNAL OF MARKETING RESEARCH, 1973, 10 (01) :38-44
[2]   PERFORMANCE EXPECTANCY AS A DETERMINANT OF ACTUAL PERFORMANCE [J].
ARONSON, E ;
CARLSMITH, JM .
JOURNAL OF ABNORMAL PSYCHOLOGY, 1962, 65 (03) :178-&
[4]   APPLICATION OF ATTITUDE IMMUNIZATION TECHNIQUES IN MARKETING [J].
BITHER, SW ;
DOLICH, IJ ;
NELL, EB .
JOURNAL OF MARKETING RESEARCH, 1971, 8 (01) :56-61
[5]  
BRICKMAN P, 1975, J PERS SOC PSYCHOL, V32, P893
[6]   AN EXPERIMENTAL-STUDY OF CUSTOMER EFFORT, EXPECTATION, AND SATISFACTION [J].
CARDOZO, RN .
JOURNAL OF MARKETING RESEARCH, 1965, 2 (03) :244-249
[7]   SOME HEDONIC CONSEQUENCES OF CONFIRMATION AND DISCONFIRMATION OF EXPECTANCIES [J].
CARLSMITH, JM ;
ARONSON, E .
JOURNAL OF ABNORMAL PSYCHOLOGY, 1963, 66 (02) :151-&
[8]   AN INVESTIGATION INTO THE DETERMINANTS OF CUSTOMER SATISFACTION [J].
CHURCHILL, GA ;
SURPRENANT, C .
JOURNAL OF MARKETING RESEARCH, 1982, 19 (04) :491-504
[9]   DISSONANCE MODEL IN POST-DECISION PRODUCT EVALUATION [J].
COHEN, JB ;
GOLDBERG, ME .
JOURNAL OF MARKETING RESEARCH, 1970, 7 (03) :315-321
[10]  
Festinger L., 1957, THEORY COGNITIVE DIS