Toward an understanding of the nature and conceptualization of outsourcing success

被引：40

作者：

Schwarz, Colleen ^{[1
]}

机构：

[1] Univ Louisiana Lafayette, Dept Management, BI Moody Coll Business 3, Lafayette, LA 70504 USA

来源：

INFORMATION & MANAGEMENT | 2014年 / 51卷 / 01期

关键词：

Outsourcing; Success; Delphi method; Survey; Dependent variable; Research framework; Triangulation; Outsourcing benefits; INFORMATION-SYSTEMS SUCCESS; PARTNERSHIP QUALITY; EMPIRICAL-ANALYSIS; DELPHI; TECHNOLOGY; MANAGEMENT; IMPACT; SATISFACTION; CAPABILITIES; CONTRACT;

D O I：

10.1016/j.im.2013.11.005

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Despite the pervasiveness of outsourcing, many outsourcing ventures have been unable to achieve success. I posit that one explanation for the elusiveness of the achievement of success relates to a lack of consensus regarding what constitutes "success." This study provides a more complete, multidimensional definition of outsourcing success, which will enable a better understanding of success with a more effective and consistent measure of outsourcing success. The results indicate that practitioners and academics agree on the top criteria used to define success. A quantitative study confirms the conceptualization of outsourcing success as a first-order construct with eight dimensions. (C) 2013 Elsevier B.V. All rights reserved.

引用

页码：152 / 164

页数：13

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